Shop with confidence at CER-TEC.com
SHIPPING POLICY: Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes. Shipping costs are based on size and weight of the products. If you require express or 2 day shipping, please call us at 585-241-3831 for charges.
PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state orders will be charged 7.8% sales tax
REFUND/RETURN POLICY: In most cases, for the first 30 days after your purchase you may return merchandise for a full money back refund, excluding any shipping charges. Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards. Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box.
Some products have different policies or requirements associated with them. Opened or registered software products are not eligible for refunds under any circumstances. If a product is received defective or incorrect, please contact us immediately and we will do whatever possible to resolve the issue. We will only cover return shipping if we are notified prior to return. Call Customer Service at 585-241-3831 in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.